Privacy Policy
1. Information We Collect
We collect information you voluntarily provide to us voluntarily through our website, booking platform, intake forms, and direct communication.
This may include:
Contact Information
Name
Email address
Phone number
Account & Booking Information
Appointment history and scheduling preferences
Memberships, packages, and purchase history
Client profile details
Intake & Wellness Information
General health and movement history
Exercise habits and lifestyle information
Goals related to Pilates and physical practice
Any information you choose to share relevant to your sessions
Payment Information
Payment details are processed securely through third-party providers. We do not personally store or have access to full payment card information.
Communications
Messages, emails, and texts exchanged with us
Responses to forms, surveys, or inquiries
We only collect information necessary to provide and support your experience at CADRA.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you. We also provide this information with Google Drive for storage..
This website also collects personal information to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We provide this information to Momence, our online store hosting provider, so that they can provide website services to us. You can read their privacy policy at https://momence.com/webflow/documents/privacy-policy.pdf.
Our payment processor Stripe will also collect payment information from you. You can read their privacy policy at https://stripe.com/privacy.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.
2. How We Use Your Information
We use your information to:
Schedule and manage sessions, memberships, and packages
Provide personalized instruction and session planning
Maintain internal records related to your training and progress
Communicate about appointments, updates, and studio operations
Send relevant announcements and marketing communications
Improve our services, offerings, and client experience
Comply with legal and administrative requirements
We do not sell your personal information.
3. Text Messages & Email Communications
If you provide your contact information, you may receive communications related to your relationship with CADRA, including scheduling, reminders, and updates.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We provide your contact information to Squarespace, our email marketing provider, so they can send these emails on our behalf and help us manage our relationship with you.
Message frequency will vary. Standard message and data rates may apply.
You may opt out of:
Emails by clicking “unsubscribe” at the bottom of any email
Text messages by replying “STOP”
Through your profile
Contacting us directly at cadrapilates@gmail.com
Opting out of marketing messages does not affect essential service communications (e.g., appointment confirmations).
4. Sharing of Information
We may share your information with trusted third-party service providers that support our operations, including:
Scheduling and client management platforms
Payment processors
Email and communication services
Website hosting providers
These providers are given access only to the information necessary to perform their services and are expected to protect your information.
We do not sell, rent, or trade your personal information.
5. Data Security
We take reasonable administrative and technical measures to protect your personal information. However, no method of internet transmission is completely secure.
6. Data Retention
We retain your information for as long as necessary to:
Provide services and maintain your account
Comply with legal, tax, or operational obligations
Resolve disputes and enforce agreements
You may request deletion of your information at any time, subject to any legal or operational requirements to retain certain data, by contacting us at:
cadrapilates@gmail.com
7. Your Rights
Depending on your state of residence, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of certain marketing or data uses
To exercise these rights, contact us at the email listed above.
8. Children’s Privacy
This website and services are not intended for children under 13.
We do not knowingly collect personal information from children under 13 without parental or guardian consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. The current effective date is March 25, 2026.